Archive

Mar 05 2019

How do I care for my Lashbrook ring?

  Regardless of the metal/materials used in the ring, all Lashbrook rings should be treated as fine jewelry and should be removed during harsh activities to avoid scratching. It is recommended to avoid prolonged exposure to water and chemicals. All Lashbrook rings – except for meteorite rings – can be cleaned with regular jewelry cleaner....

Mar 05 2019

I have a problem with my ring. Who can I contact?

If you have any questions or concerns, please contact us at website@lashbrookdesigns.com.

Mar 05 2019

Can I change my order?

For customer security, we cannot add extra items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you are needing to update your address or email on an order, please email us at website@lashbrookdesigns.com or call us at (888) 252-7388 to...

Mar 05 2019

Can I cancel my order?

Customers can cancel their order if they request to do so before their order is shipped. With The Protection Plan- a 15% of MSRP restocking fee applies, without- it’s 30%. Once the order is fulfilled and on its way, we cannot cancel an order and the regular return process will be required.

Mar 05 2019

How do I remove your rings in an emergency?

Any ring can be removed in an emergency. It does not matter what metal the ring is made of. Most rings will have to be cut off. To remove your ring, you will need a special cutting tool, ring cracker, bench vice or vice groups. Most emergency personnel have one of these tools.

Mar 05 2019

What is the comfort fit?

Lashbrook’s ‘comfort fit’ design is not alone, but unlike many others in that the smallest part of the ring is at the very center of the band. Our ‘comfort fit’ design is easier to slide over the knuckles than the typical ‘standard fit’. There is also less irritation between the skin and band because of...

Mar 05 2019

Where is my tracking number?

Once your ring is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours minimum for your tracking number to update in their system. If you did not receive a tracking number, make sure to check...

Mar 05 2019

How are your rings shipped?

Our standard United States Shipping method include USPS, FedEx and UPS. Standard shipping averages 3-5 business days depending on location from Utah. Express 2-day Shipping is available as an upgrade option during checkout for $12.95. All rush orders get express 2-day shipping as part of the rush fee.

Mar 05 2019

What is your resizing policy?

Sizing refers to needing a new ring size for any reason – usually because you are now happily married and have gained some weight. To be eligible for a size exchange of any kind, the Lashbrook sizers must be used to size your finger as part of the purchase process (Accurate Ring Sizing). With The...

Mar 05 2019

Do you accept returns?

Sometimes things don’t work out quite the way you expected, and that’s okay! Here is what to expect if you change your mind about your Lashbrook ring. You have 30 days from the time you receive the ring to return it for any reason; however, we make each ring to your exact specs/design, so a...